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AOL Customer Service Phone Numbers and Contact Info - Updated on 6-30-2009.

AOL Phone Numbers & Contact Info for US & International Callers

AOL phone numbers and contact info.

Updated 6-30-08, again on 11-10-08, and again on 6-30-09. Today (6-30-09) I personally called every AOL phone number on this page except for those in England, Europe and Australia. Once every year or so I call these numbers and AOL phone numbers on other websites to keep this list up-to-date. AOL constantly shuffles their phone numbers around and disconnects or reroutes them, so this sort of "in-the-field" work, sadly enough, is still very necessary.

If any US or non-US AOL phone numbers suddenly no longer work or if dedicated phone lines for certain departments suddenly reroute to general numbers, or if you find more phone numbers and addresses for AOL that are not listed here, please let me know.

Cancel AOL By Telephone in the US

General Member Services in the US, toll-free 8:00 am-2:00 am, 7 days a week:

  • AOL Member Services in English
    1-800-265-8003 (on 6-30-09, 1-800-265-8003 gives the message that it's "temporarily out of order"), 1-800-466-5463, 1-800-827-3338, 1-800-827-6364, 1-877-773-4462, 1-888-265-8001, 1-888-265-8004, 1-888-265-8007, 1-888-265-8008, 1-888-346-3704, 1-888-849-3200
  • AOL en EspaƱol (Estadas Unitas soledad)
    1-800-771-7084 and 1-888-265-1111
  • Hearing-Impaired AOL Members - TTY Service
    1-800-759-3323
  • Cancel AOL by Fax in the US
    1-703-433-7283
  • Complain to AOL Corporate, 9am to 6pm Eastern Time, Monday thru Friday
    1-703-265-1000

Dedicated Phone Numbers for AOL Members in the US

  • AOL Fraud Dept.
    Report Unauthorized Account Use, Unauthorized Billing, Hacked Accounts

    1-800-307-7969
  • Mobile Help
    1-866-265-3019
  • Reactivate a canceled account - will reroute if you need a different dept.
    1-800-381-4006
  • Access Numbers
    1-888-265-8005
  • Email Issues - Postmaster at AOL
    6-30-09: AOL has redirected the phone number for "Postmaster at AOL" to "AOL Premium Features and Services". The "Postmaster at AOL" department no longer exists, so you can't reach it by publicly available phone numbers or email addresses anymore, which I confirmed by speaking to three different (American!) call reps who answered at the number tonight. If you're a webmaster with AOL email issues, the only form of support AOL provides now is a link-list of online tools. Yippee.

Send Complaints to AOL (US Customers)

AOL LLC
Attn: Heidi Jongquist, Program Director
Regulatory Order Compliance
PO Box 65571
Sterling, VA 20165-8806

Ms. Jongquist no longer has a working public phone number.

Cancel AOL By Telephone In the UK

Member Services in the UK:

  • UK General (including technical support)
    0117 919 1100, 0844 449 5555
  • Cancel by Fax in the UK
    0870 320 2016
  • All Callers Outside of the UK
    +44 117 919 1100

Cancel AOL by Telephone in France, Germany, Australia and Canada

Member Services in France:

  • 0-800-903-910, 0892 02 03 04

Member Services in Germany:

  • 0-180-531-3164

Member Services in Australia 8am to 8pm, 7 days a week (Customer Service, Cancellations, Billing & Sales):

  • 1 800 265 265

Member Services in Canada:

  • 1-800-265-4357

Cancel AOL By Telephone Internationally

  • All International Callers (toll call)
    1-703-264-1184 and +(61 3) 9923 4861

If you're here to get a phone number to cancel AOL, you may also be interested to know how to cancel AOL online, how to file a complaint against AOL, how to uninstall AOL, or you may just want to catch up on some news about AOL.

All I Know About How to Cancel AOL

Here's everything in the known universe about how to cancel AOL. As of July 2007, US residents can also cancel AOL online (the link shows you how).

How to File a Complaint Against AOL

You might be on this page because AOL won't stop billing you after you cancel. In that case, you'll want to file a complaint against AOL (this link gives you the help you need).

Your best bet is to file your complaint with the BBB. Read how filing a complaint with the BBB helped one of my readers get nearly $1000 back from AOL.

See my How-to Section to find more ways to get AOL out of your life.

Note: If you are trying to access help@aol.com, you might have trouble if you put www. in front of the web address. Try this instead: help.aol.com.

Comments

(Anonymous)

Your site rocks !!! I hate Aol... and their awkward messaging program!!
Thanks. :) You don't like AIM, though? I haven't used it since the days when AOL 9.0 SE was the latest version of their software, but at any rate I liked it back then.

(Anonymous)

cannot cancel online

One cannot cancel AOL online - it is a "scam" - you may only "convert" your account. You may convert to a "free" account. If you want out completely you have to call and then the rep tries to sneek the free sign up in while you are on the phone. AOL is scum and sould be fined!!!

Re: cannot cancel online

"Notice at the bottom of the sample online cancel form below that I placed a checkmark next to the line that says: "If you do not want your account to be converted for free, or if you want to cancel your account, check here." You'll need to check that box to completely cancel your own account."

If you placed a checkmark where I said to you should be good to go - if not, then there is a much bigger problem with using AOL's online form to cancel your accounts than anyone else has made me aware of. Anyone else having the same problem? Please let me know in the comments - or email me.
Got an email about this page yesterday from "KE", re UK numbers:

"Thanks for your useful website. Had to ring AOL today in the UK (still debiting my account despite cancelling subscription 3 months ago) and found that the 0800 376 5432, 0870 320 2020 and 0800 2796711 no longer work. One of them redirected me to 0844 449 5555..."

Updated article to reflect changes.


Edited at 2008-11-10 10:09 pm (UTC)

(Anonymous)

i have written at least 8 letters to the action team and no one will respond. aol suspended my acct, and i was not the cause of any violation which i went out of my way to prove. No one has given me the curtosy of even talking to me or responding. I have been a customer for 10 yrs and never been treated like this before. I am trying to get reactivate to my screen name, ecinicola and no one is remotely responding or letting me know anything. I would like to remain ion aol but if they don't want to reactivate me, they should at least let me know.

(Anonymous)

They don't respond because even their own customers hate them.
They are morons. It's hard to believe they beat out Compuserve as a major provider.
The only reason I used them to begin with was for their access numbers nation wide.
They are too lazy to answer their customers.

(Anonymous)

AOL isn't very nice....

I caught hell in cancelling my Aol account two years ago and I caught them charging me $5.oo US monthly for some on screen caller I.D. crap I never signed up for. That business should be investigated and charged with fraud. Thats a real crooked Business.

Re: AOL isn't very nice....

It already was. Not that that stops it from being crooked as hell, anyway...nothing seems to stop that.

Edited at 2009-07-01 01:51 am (UTC)

AOL Repeatedly Charged With Fraud

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Questions?

If you have questions let me know, but please see why you should stop using AOL and my Sticky Post, How-to Pages, Full List of Tags (How-To Tags are here) and FAQs first.

You may find answers to my reader's previous questions helpful. If you have a new question, please send it in.

Tips?

If you have tips about AOL (rumors, speculation, and juicy gossip all fall into in this category) please use my contact form. Please do not use my contact form to ask me for help with malfunctioning AOL software or for any other questions about AOL - that's what my email address is for. Anyone who requests anonymity will remain anonymous.

Press?

I'm glad to field any and all inquiries at the email address listed above, but please keep in mind that I don't look down on people who still use AOL. I can become uncooperative if snark is used while discussing their situations.

About Me?

I started this blog in Dec. 2005 after call reps gave me a hard time canceling my AOL account. This blog shows people why they should leave AOL and explains how to do it even if AOL gives you a hard time. It also focuses closely on the removal of AOL's notoriously bloated and hard-to-eradicate software.

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