AOL Customer Service Phone Numbers and Contact Info - Updated 11-22-2009.

AOL Phone Numbers & Contact Info for US & International Callers

AOL phone numbers and contact info.

Updated 6-30-08, 11-10-08, 6-30-09, 7-26-09, 10-20-09 and 11-22-09.

Today (11-22-09) I personally called every AOL phone number on this page except for those in England, Europe and Australia. Once every year or so I call these numbers and AOL phone numbers on other websites to keep this list up-to-date. AOL constantly shuffles their phone numbers around and often disconnects or reroutes them, so this sort of "in-the-field" work, sadly enough, is still very necessary.

If any US or non-US AOL phone numbers suddenly no longer work or if dedicated phone lines for certain departments suddenly reroute to general numbers, or if you find more phone numbers and addresses for AOL that are not listed here, please let me know.

Cancel AOL By Telephone, Online Cancel Form, Fax or Snail Mail in the US

General Member Services in the US, toll-free 8:00 am-2:00 am, 7 days a week:

  • AOL Member Services in English
    1-800-466-5463, 1-800-827-3338, 1-800-827-6364, 1-877-773-4462, 1-888-265-8001, 1-888-265-8004, 1-888-265-8007, 1-888-265-8008, 1-888-346-3704, 1-888-849-3200
  • AOL en EspaƱol (Estadas Unitas soledad)
    1-800-771-7084 and 1-888-265-1111
  • Hearing-Impaired AOL Members - TTY Service
    1-800-759-3323
  • Cancel AOL US With the Online Cancel Form
    Cancel Form Link and Instructions
  • Cancel AOL By Fax in the US
    1-703-433-7283 (VA) and 1-703-466-9225 (VA)
  • Cancel AOL US By Snail-Mail Letter
    Write to: AOL LLC, PO Box 65100 Sterling, VA 20165-8800. Cancellations should be processed within 72 hours of receipt. Include the following info: Your full name, master screen name, last four digits of the credit card, debit card or bank account number used to pay for AOL, and day and evening contact telephone numbers.
  • Complain to AOL US Corporate, 9am to 6pm Eastern Time, Monday thru Friday
    1-703-265-1000 (an ex-AOL subscriber reports "miraculous" success canceling AOL with this number)

Dedicated Phone Numbers for AOL Members in the US

  • AOL Fraud Dept.
    Report Unauthorized Account Use, Unauthorized Billing, Hacked Accounts

    1-800-307-7969
  • Mobile Help
    1-866-265-3019
  • Reactivate a canceled account - will reroute if you need a different dept.
    1-888-265-4042 and 1-800-381-4006
  • Access Numbers
    1-888-265-8005
  • Email Issues - Postmaster at AOL
    6-30-09: AOL has redirected the phone number for "Postmaster at AOL" to "AOL Premium Features and Services". The "Postmaster at AOL" department no longer exists, so you can't reach it by publicly available phone numbers or email addresses anymore, which I confirmed by speaking to three different (American!) call reps who answered at the number tonight. If you're a webmaster with AOL email issues, the only form of support AOL provides now is a link-list of online tools. Yippee.

Send Complaints to AOL (US Customers)

AOL LLC
Attn: Heidi Jongquist, Program Director
Regulatory Order Compliance
PO Box 65571
Sterling, VA 20165-8806

Ms. Jongquist no longer has a working public phone number.

Cancel AOL By Telephone, Online Contact Form, Fax or Snail-Mail Letter In the UK

Member Services in the UK

  • UK General (including technical support)
    0117 919 1100, 0844 499 5555
  • Cancel AOL UK With the Online Cancel Form
    AOL UK Online Cancel Form
  • How to Cancel AOL UK Broadband
    How to Cancel Membership - AOL UK Info Page
  • Cancel AOL by Fax in the UK
    0870 320 2016
  • Cancel AOL UK By Snail-Mail Letter
    Write to: Cancellations Department, c/o Member Services, AOL Broadband, PO Box 387,Southampton, SO30 9AL. Cancellations should be processed within 72 hours of receipt. Include the following info: Your full name, master screen name, last four digits of the credit card, debit card or bank account number used to pay for AOL, and day and evening contact telephone numbers.
  • All Callers Outside of the UK
    +44 117 919 1100, +44 117 329 9100

Send Complaints to AOL (UK Customers)

AOL UK Broadband Users
How to File a Formal Complaint

Cancel AOL by Telephone in France, Germany, Australia and Canada

Member Services in France

  • 0-800-903-910, 0892 02 03 04

Member Services in Germany

  • 0-180-531-3164

Member Services in Australia 8am to 8pm, 7 days a week (Customer Service, Cancellations, Billing & Sales):

  • 1 800 265 265

Member Services in Canada

  • 1-800-265-4357

Cancel AOL By Telephone Internationally

  • All International Callers (toll call)
    1-703-264-1184 and +(61 3) 9923 4861

If you're here to get a phone number to cancel AOL, you may also be interested to know how to cancel AOL online, how to file a complaint against AOL, how to uninstall AOL, or you may just want to catch up on some news about AOL.

All I Know About How to Cancel AOL

Here's everything in the known universe about how to cancel AOL. As of July 2007, US residents can also cancel AOL online (the link shows you how).

How to File a Complaint Against AOL

You might be on this page because AOL won't stop billing you after you cancel. In that case, you'll want to file a complaint against AOL (this link gives you the help you need).

Your best bet is to file your complaint with the BBB. Read how filing a complaint with the BBB helped one of my readers get nearly $1000 back from AOL.

See my How-to Section to find more ways to get AOL out of your life.

Note: If you are trying to access help@aol.com, you might have trouble if you put www. in front of the web address. Try this instead: help.aol.com.

Comments

(Anonymous)

Your site rocks !!! I hate Aol... and their awkward messaging program!!
Thanks. :) You don't like AIM, though? I haven't used it since the days when AOL 9.0 SE was the latest version of their software, but at any rate I liked it back then.

(Anonymous)

cannot cancel online

One cannot cancel AOL online - it is a "scam" - you may only "convert" your account. You may convert to a "free" account. If you want out completely you have to call and then the rep tries to sneek the free sign up in while you are on the phone. AOL is scum and sould be fined!!!

Re: cannot cancel online

"Notice at the bottom of the sample online cancel form below that I placed a checkmark next to the line that says: "If you do not want your account to be converted for free, or if you want to cancel your account, check here." You'll need to check that box to completely cancel your own account."

If you placed a checkmark where I said to you should be good to go - if not, then there is a much bigger problem with using AOL's online form to cancel your accounts than anyone else has made me aware of. Anyone else having the same problem? Please let me know in the comments - or email me.
Got an email about this page yesterday from "KE", re UK numbers:

"Thanks for your useful website. Had to ring AOL today in the UK (still debiting my account despite cancelling subscription 3 months ago) and found that the 0800 376 5432, 0870 320 2020 and 0800 2796711 no longer work. One of them redirected me to 0844 449 5555..."

Updated article to reflect changes.


Edited at 2008-11-10 10:09 pm (UTC)

(Anonymous)

i have written at least 8 letters to the action team and no one will respond. aol suspended my acct, and i was not the cause of any violation which i went out of my way to prove. No one has given me the curtosy of even talking to me or responding. I have been a customer for 10 yrs and never been treated like this before. I am trying to get reactivate to my screen name, ecinicola and no one is remotely responding or letting me know anything. I would like to remain ion aol but if they don't want to reactivate me, they should at least let me know.

(Anonymous)

They don't respond because even their own customers hate them.
They are morons. It's hard to believe they beat out Compuserve as a major provider.
The only reason I used them to begin with was for their access numbers nation wide.
They are too lazy to answer their customers.

(Anonymous)

AOL isn't very nice....

I caught hell in cancelling my Aol account two years ago and I caught them charging me $5.oo US monthly for some on screen caller I.D. crap I never signed up for. That business should be investigated and charged with fraud. Thats a real crooked Business.

Re: AOL isn't very nice....

It already was. Not that that stops it from being crooked as hell, anyway...nothing seems to stop that.

Edited at 2009-07-01 01:51 am (UTC)

(Anonymous)

Update on UK phone numbers

Hello - update on UK information you provide:

The UK General 0117 919 1100 number just has a message telling you to go to 0844 499 5555 for AOL Broadband Services. This works and will link you to the cancellation service. The second UK number you give (0844 449 5555) does not exist.

I have apparently now cancelled my ancient Dial-up account. We'll see if this stops me being billed!

Re: Update on UK phone numbers

Thanks for the information! I'll update the post immediately.

(Anonymous)

Re: Update on UK phone numbers

Trying to find a number to CAT to report someone harassing others online. Anyone have that info?

Re: Update on UK phone numbers

From http://legal.web.aol.com/aol/aolpol/comguide.html

How to Notify AOL of Problems Online

There are two ways to inform AOL's Community Action Team (CAT) of violations you have either seen or been subject to online. AOL's CAT is a highly trained group responsible for educating and empowering members and for enforcing AOL's content and conduct standards. CAT can issue written warnings and, should the violation(s) be serious enough, terminate an account.

You can notify AOL of a violation by going to Keywords: "Notify AOL" or "I Need Help." Using Keywords: "TOS" or "Terms of Service" allows you to review these guidelines.

When in a chat room, you can also select the "Notify AOL" button. This allows you to report a problem without having to leave your chat room.


Edited at 2009-10-23 12:16 am (UTC)

(Anonymous)

Re: Update on UK phone numbers

Hi there,

I've been trying to get in touch with AOL UK to cancel my paid account and have tried the numbers you suggested. The 0177 numbers refer you to the 0844 number, but as I live overseas and the 0844 xxx number only works from within the UK and I have no means of contacting them.
Help !!!

Re: Update on UK phone numbers

Have you tried the International numbers listed under the UK numbers on my page? They will re-route. You have to pay standard International rates to ring those numbers but I have scoured the Internet for AOL UK numbers repeatedly for years - if there was one more publicly available UK phone number out there, I think we'd know about it by now. jigsaw.com lists this number (+44.2073488000) but I don't know if it even works or if it's for cancellations. Outside of that you still have the option of canceling with the AOL UK online cancel form (linked to in my post), cancelling by fax, snail mail, and so on.

(Anonymous)

I am trying to find the e-maind adress to aol...i have a very importang job trying to e-mail me and it won't let me on ...it will let me on my other s/n but not the other

(Anonymous)

Cancel AOL

After reading this web site I was finally able to cancel AOL and get them to cancel the continued billing for AOL. I'd had AOL for years but when my bank account was compomised and I got a new Visa number I was unwilling to give the number to a person in Romania who barely spoke English.
When I offerd to give the number to someone in the US they refused. At that time I tried to cancel AOL. I was being billed monthly service fees but blocked from using AOL. As the monthly charges continued to increase the "total due", I was unable to cancel and convince them I had not been using AOL since they had blocked my usage.
Finally thru this site I called ....703-265-1000 and left a message on a voice mail. Miraculously I received a letter canceling all charges and finally terminating AOL

Re: Cancel AOL

I am so glad to hear that! Thanks for letting me know. I'll repost this soon to let others struggling to cancel AOL know that they can definitely get their problems addressed if they call that number.

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If you have questions or can't find something you think is here please let me know, but please see why you should stop using AOL and my Sticky Post, How-to Pages, Full List of Tags (How-To Tags are here) and FAQs first.

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I started this blog in Dec. 2005 after call reps gave me a hard time canceling my AOL account. This blog explains why you'll want to leave AOL and how to do it - even if AOL gives you a hard time. It also focuses on removing AOL's notoriously bloated software.

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