Anti-AOL

How to Cancel AOL With the Online Form in 10 Steps -
6 Steps If You're Already Signed In

1. Click this link or type or copy and paste one of the following URLs into your browser's address bar: http://cancel.aol.com or http://bill.aol.com (both addresses now lead to the same "Price Plan Change" page). If you're already signed in to AOL, skip to step 4.
2. Sign in to the page using the AOL screen name that you want to cancel payment on or that you want to completely cancel (screen cap).
3. On the next page, you may be required to answer your Security Question. Your Security Question is usually in the form of, "Where did you go to high school?" or "What is the name of your favorite pet/movie/person?" (screen cap).
4. Even if you're already signed in, on this page you may be required to answer your Security Question if you haven't done so already (if so, see Step 3 above). On the next page there's a link in the bar on the right-hand side of the page that says, "Cancel my billing". Click on it. It will lead you, once again, to cancel.aol.com (screen cap).
5. On this page you will now see AOL's full range of price plans. Look to the right of them, in the Frequently Asked Questions bar, and click on Question 4: "How do I cancel my paid member account or convert it to a free member account?" (screen cap)
6. Clicking on Question 4 triggers a pop-up in the middle of the page. Read it until you get to the second sentence, which will say: "Click here to send an electronic Cancellation of Paid Membership and Conversion to Free Service request." Click on the word "here" on that page (screen cap).
7. A new page will open that tries to sell you an AOL Support Plan. It will also warn you that if you cancel you will lose your connection to the Internet (screen cap). Read this to learn why in most cases if you use high-speed in the US, you will NOT lose your connection to the Internet if you cancel AOL.
8. Ignore the warning if you're satisfied that you should, then click the Cancel button on the bottom left-hand side of the page. Clicking the Cancel button will bring you to AOL's online cancel form (finally!).
9. Fill out the cancellation form. If you want to completely cancel your paid or free AOL account (in other words, if you do not want to keep signing in to AOL and/or you don't want to keep on using AOL's software for free) place a check in the box near the bottom of the form next to where it says: If you do not want your account to be converted to free, or if you want to cancel your free account, check here (screen cap).
10. Click Submit.

If you completely canceled your AOL account using the online cancel form and you have AOL software on your computer you can check that the cancellation went through by trying to sign into the software. If you can still sign in, your account is not canceled yet. If you can't, the account is canceled. Using the online form may not result in immediate cancellations. Call AOL to check on the status of your cancellation request.

For other questions about how to cancel AOL please see How to Cancel AOL.